Terms of Service

Effective Date: January 1, 2025

1. Introduction

These terms govern the use of services, info products, and goods offered by FiduVeraxs at fiduveraxs.com. By accessing or placing an order, you agree to these terms.

2. Definitions

Services refers to fiduciary verification and compliance solutions provided by FiduVeraxs. Info Products refers to digital guides, manuals, and courses. Goods refers to physical items sold through the site.

3. General Terms

Orders are subject to acceptance by FiduVeraxs. We reserve the right to suspend or terminate access for violation of these terms. All content on fiduveraxs.com is for lawful use.

4. Services Terms

FiduVeraxs provides appointment-based and on-demand fiduciary verification and compliance solutions. Service commencement occurs upon confirmation of your schedule and full payment of the fee.

5. Info Product Terms

Upon purchase of an info product, you receive a non-transferable license to access digital content. Access details are provided via email. Sharing or redistribution is prohibited and may result in termination of access.

6. Goods Terms

Physical goods are shipped to the address you provide. Risk and title transfer upon receipt. Custom duties or taxes are your responsibility. Insure shipments if desired.

7. Refund Policy

7.1 Services

For appointment-based solutions, cancellation requests sent at least 48 hours before the scheduled start receive a full refund of the service fee. Requests between 24 and 48 hours prior receive a 50% refund. Requests under 24 hours before start are not refundable. You may request one reschedule at no additional cost if made at least 48 hours before the scheduled start, subject to availability. For on-demand review services, no refund is offered because work begins immediately to secure professional time.

7.2 Info Products

Due to the nature of digital content, you may request a refund within 14 days of purchase provided you have not accessed or downloaded any materials. Once access is granted, no refund is possible. Approved refunds are credited to the original method of payment within 10 business days.

7.3 Goods

Unused physical items may be returned within 30 days of receipt. You are responsible for return shipping. Once we confirm the item is in original condition, we will issue a refund of the product cost, minus any initial shipping charges, credited to the original method of payment within 10 business days.

7.4 How to Request a Refund

To request a refund or reschedule a service, please complete our contact form or reach out via the support section on fiduveraxs.com. Include your order reference, the nature of your request, and any relevant details. We will process requests within 5 business days and notify you of the outcome.

8. Changes to Terms

FiduVeraxs may update these terms at any time. We will post revisions on fiduveraxs.com with a revised date. Continued use after changes constitutes acceptance.

9. Contact Information

FiduVeraxs
2900 Cambie Street,
Vancouver, BC V5Z 2R4, Canada
Phone: +14167484245
Business ID: 316706625